State Bank of India opens five digital branches

02 Jul 2014 Evaluate

State Bank of India (SBI), the nation’s biggest lender has opened five digital branches across the country as part of its programme to offer next generation banking solutions to the growing mobile phone and internet savvy customer base. These branches, named sbiINTOUCH, will facilitate services such as instant account opening with personalised debit cards, instant loan approval for car and home, remote expert advisors available via video links, along with interactive walls and table displays. These branches will also offer products of other SBI group companies, such as mutual funds and insurance.

The bank has opened 'sbiINTOUCH' outlets in Delhi, Mumbai, Bangalore, Chennai and Ahmedabad. The Kolkata branch will open shortly. Global consultancy firm Accenture provided technical support as well as training of employees for roll out sbiINTOUCH outlets.

The bank reported 34.20% fall in its net profit at Rs 2234.34 crore for third quarter ended December 31, 2013 as compared to Rs 3396.06 crore for the same quarter in the previous year. However, total income of the bank increased by 14.91% at Rs 39060.76 crore for quarter under review as compared to Rs 33992.11 crore for the quarter ended December 31, 2012.

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