Tata Consultancy Services (TCS) has been ranked as the number one IT service provider for customer satisfaction in Europe in an independent survey of over 1,800 CXOs by Whitelane Research. This is the tenth consecutive year that TCS has received the top ranking in this survey. More than 4,500 IT sourcing relationships across continental Europe were assessed in the survey which ranks the top 23 IT service providers based on customer satisfaction. TCS topped the evaluation with a score of 83%, eight percentage points above the average of 75%.
The survey measured customer satisfaction by industry verticals. Based on feedback from customers, TCS secured the top position in financial services (86% vs industry average of 75%); manufacturing, chemicals, pharmaceuticals, and technology/ electronics (79% vs industry average of 74%); energy and utilities (83% vs industry average of 75%); and telecommunications (85% vs industry average of 76%).
The survey dug deeper into the various dimensions of each engagement, scoring service providers on key performance indicators. TCS scored the highest in service delivery quality (deadlines met, service quality, technical skills); sustainability (reduced environmental footprint and carbon emissions, improved green credentials); and business understanding (how well it understands each client’s business model).
TCS is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years.
Company Name | CMP |
---|---|
TCS | 3851.85 |
Infosys | 1438.40 |
HCL Tech. | 1503.65 |
Wipro | 461.00 |
Tech Mahindra | 1190.10 |
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