State Bank Of India

State Bank of India (SBI), the nation’s biggest lender, has started new initiatives to improve service delivery, based on recommendations by management consultants. The initiatives include more of self service options like bar code-based passbook printers, a missed call-based support system and global queue management systems in branches with instant feedback. Further, the bank is planning to deploy 2,500 such passbook printers across the country by the end of the year.

SBI has registered 30.54% jump in its net profit at Rs 3100.41 crore for second quarter ended September 30, 2014 as compared to Rs 2375.01 crore for the same quarter in the previous year. Total income of the bank has increased 12.46% at Rs 41833.36 crore for Q2FY15 as compared Rs 37199.92 crore for the corresponding quarter previous year.