ICICI Bank Ltd.

ICICI Bank, India’s largest private sector bank, has launched voice recognition service which authenticates customers based on their speech patterns and allows them to execute banking transactions through the Bank’s call centre in a quick, secure and convenient manner.

The-first-of-its kind service by a Bank in the country, it is available to over 33 million customers of its savings account and credit card. With the voice recognition technology in place, customers are no longer required to enter their card numbers, PIN and answer security questions to authenticate themselves. Their voice will now act as the password for banking transactions through the call centre.

The voice recognition technology works on voice prints, which are unique to an individual. It comprises more than 100 characteristics including voice modulation, speed, accent, pronunciation which are impossible to imitate, thereby enhancing security. The Bank stores the customer's unique voice print against his account and matches it whenever he calls from his registered mobile number, offering a seamless experience to the customer.

ICICI Bank is India’s largest private sector bank with consolidated total assets of $124.76 billion at March 31, 2014. ICICI Bank’s subsidiaries include India’s leading private sector insurance companies and among its largest securities brokerage firms, mutual funds and private equity firms.