Tata Consultancy Services Ltd.

Tata Consultancy Services (TCS) a leading global IT services, consulting and business solutions organization has been ranked number one for customer satisfaction in Europe’s largest survey of service provider performance. This is the third consecutive year that the company has topped the customer satisfaction ranking for the IT services industry, with TCS also being rated number one across all nine individual key performance indicators (KPIs). 

Conducted across 13 countries in Europe by Whitelane Research in partnership with PA Consulting (in the UK & Nordics), Quint Wellington Redwood (in Spain and the Netherlands), Navisco (in Germany & Switzerland) and Vlerick Business School (in Belgium & Luxemburg), the study is based on the experiences of more than 1,500 business leaders (CIOs, CEOs, CFOs or their direct reports), who oversee 4,500 IT services contracts with a combined annual total contract value of over 40 billion Euros.

TCS was also ranked first for each of Whitelane’s nine key performance indicators: service delivery, reporting quality, escalation effectiveness, account management, proactivity, price level, contract flexibility, change management and innovation. In addition, the company claimed the top spot for overall satisfaction levels in the UK, France, Germany, Austria, the Nordic region and Switzerland. It was also rated number one for both application and infrastructure services.

TCS is an information technology (IT) services, consulting and business solutions organization. TCS offers a consulting-led, integrated portfolio of IT, Business Process Services (BPS), infrastructure, engineering and assurance services.