Bharti Airtel Ltd.

Bharti Airtel, a leading global telecom services provider with operations in 20 countries across Asia and Africa, and Avaya, a global provider of business communications and collaboration systems and services, have signed a five-year partnership to enhance Airtel's customer capabilities across its operations. This groundbreaking partnership - under the umbrella of Avaya Communications Outsourcing Solutions - will provide contact center technology and managed services designed to increase the performance, reduce the costs and accelerate the transformation of Airtel’s communications environment.

Under the terms of the agreement, Avaya will provide a tailored contact center outsourcing environment that includes completely customized application support, billing, reporting and Service Level Agreements with remediation. In addition, Avaya will be transforming Airtel’s environment to the latest contact center technology, which will allow Airtel to provide a consistent, high-quality customer experience across all its markets.

Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world.

Bharti Airtel is a leading integrated telecommunications company. It ranks amongst the top 5 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G, 3G and 4G services, fixed line, high speed broadband through DSL, IPTV, DTH, enterprise services including national & international long distance services to carriers.