Kotak Mahindra Bank Ltd.

Kotak Mahindra Bank has launched ‘Keya’, India’s first AI-powered voicebot in the banking sector. Keya comes integrated with Kotak’s phone-banking helpline and will augment the traditional interactive voice response (IVR) system.

Keya ushers in a new era of customer interaction that combines conversational intelligence with human-like natural dialogue. A bilingual voicebot, Keya is available in English and Hindi. Keya also helps in efficient agent utilization and better deployment at the Kotak contact centre as simpler calls get automated and complex calls get routed for human assistance.

Kotak Mahindra Bank offers a wide range of banking products and financial services for corporate and retail customers through a variety of delivery channels and specialized subsidiaries in the areas of personal finance, investment banking, life insurance, and wealth management.