Tata Consultancy Services Ltd.

Tata Consultancy Services (TCS) has been ranked number one in customer satisfaction in the UK in Europe’s largest independent survey of IT service providers, carried out by Whitelane Research. Customers in the UK gave the company top ranking, with an overall satisfaction score of 81 percent, an increase of 6 percent from 2019, and much higher than the industry average of 68 percent. The company was also ranked number one in ‘application development maintenance and testing’ and ‘infrastructure services’, with satisfaction rates of 82 percent and 78 percent respectively.

In addition to overall customer satisfaction, the survey also assessed each company based on eight key performance indicators (KPIs). TCS was ranked highest for service delivery quality with customer satisfaction at 80 percent compared to an industry average of 69 percent.

Tata Consultancy Services is an IT services, consulting and business solutions provider that has been partnering with the world’s largest businesses in their transformation journeys for the last fifty years.