Hexaware Technologies Ltd.

Hexaware Technologies has been ranked number two in overall customer satisfaction, in the 2020 UK IT Sourcing Study conducted by Whitelane Research. In this annual study, over 250 participants of the top IT spending organisations in the United Kingdom evaluated over 550 unique IT sourcing relationships. 29 IT service providers have been evaluated and ranked based on the opinion of their clients. Having at least 8 client evaluations for general satisfaction and at least 7 client evaluations for application, infrastructure, telecom and end-user rankings was a mandate to be considered for this inclusion.

The company has received an overall customer satisfaction score of 79% and is placed on the second position. Hexaware has satisfied customers in application development, maintenance, testing, and has been rated in the second place in the category, against traditional service providers. The company is positioned well above industry average on several Key Performance Indices (KPI), as per the study. It holds the top spot for various KPIs like cloud capability, account management quality, business understanding, and contractual flexibility and holds the second spot in service delivery quality, price level, and innovation.

Apart from these, the company shows satisfactory results in the areas of proactivity and transformation quality. The company’s ability of understanding business requirements fetched it the highest score of 80%. From a contractual flexibility and account management quality perspective, Hexaware ranked first, with a customer satisfaction score of 84% and for cloud capability, Hexaware scored 85%.

Hexaware Technologies is a global provider of disruptive IT & IT-enabled services, complex technology solutions and automation-led Business Process services.