Tata Consultancy Services Ltd.

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Large Cap | IT - Software
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TCS' unified commerce platform wins award for excellence in Omnichannel interactive customer experience

Date: 23-09-2020

Tata Consultancy Services’ (TCS) unified commerce platform -- TCS OmniStore has won the Interactive Customer Experience (ICX) Association Elevate Award for Best Omnichannel ICX. The ICX Association Elevate Awards are given annually to recognize achievements in engaging customer experiences. TCS OmniStore was recognized for using interactive technologies to create transcendent brand experiences that captivate and engage customers across multiple channels, such as mobile, web, and instore.

TCS OmniStore helps retailers contextually bind scenarios, processes, data and insights on to a single platform, thereby increasing checkout speed by 5 times and sales by 20 percent. It serves diverse lines of business-general merchandize, discount, specialty, fashion, restaurant, post office, telecom, and travel and hospitality industries.

Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years.