Tata Consultancy Services Ltd.

Tata Consultancy Services (TCS) has been ranked number one for customer satisfaction across Europe in an independent survey of CxOs of top IT spending organizations by Whitelane Research. Whitelane Research’s 2020/2021 IT Sourcing Study ranked 30 IT service providers based on responses from close to 1,700 CxOs and senior decision makers. It investigated over 4,050 unique IT sourcing relationships to assess service providers on nine Key Performance Indicators (KPIs) along service delivery, relationship, commercial and transformation.

The company was ranked number one in the poll for the eighth consecutive year, with an increased overall satisfaction score of 82 percent compared to the industry average of 72 percent.TCS is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years.