Tata Consultancy Services Ltd.

Tata Consultancy Services (TCS) has partnered with John Wiley & Sons, an American multinational publishing company, to modernize its ecommerce platform with SAP Commerce, creating a unified, seamless customer experience.

Built on a 200-year heritage of quality publishing, Wiley enables researchers, learners, universities, and corporations to develop skills and knowledge by delivering content in new and innovative ways to enrich the learning experience. The company’s legacy ecommerce platforms lacked scalability, flexibility and seamless customer experience, which constrained its ability to adopt new business models and make acquisitions.

Wiley partnered with TCS to modernize its ecommerce platform for the North America region, with a roadmap to extend it to the UK, Europe and Asia. TCS leveraged its deep contextual knowledge of Wiley’s business as well as its domain expertise to design and deploy the new platform using SAP Commerce. TCS also laid the foundation for headless commerce with flexible architecture that will enable faster time-to-market and personalized customer experience across channels.

TCS is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years.