Wipro Ltd.

Wipro has launched FieldX, a cloud-based end-to-end digital service lifecycle automation solution built on ServiceNow’s Now Platform. Using FieldX, manufacturing organizations can enhance and scale-up their after-sales customer service operations while reducing costs.

Built as part of the ServiceNow Partner Industry Solution Program, FieldX integrates the customer service and field-service management capabilities of the Now Platform with Wipro’s Internet of Things (IoT) and Augmented Reality (AR) platforms. By digitizing and automating departmental and cross-enterprise workflows, FieldX allows manufacturers to scale-up operations with reduced costs.

FieldX helps manufacturers enhance their customers’ experience with omni-channel support that leverages Wipro’s process-transformation expertise and technological innovations. It also increases machine uptime through proactive IoT-based monitoring, while AR-based live assistance accelerates issue resolution. In addition, FieldX provides service operators and field service workers a 360-degree view of the customer, thereby improving their efficiency.

Wipro is a leading global information technology, consulting and business process services company.