Tata Consultancy Services Ltd.

Tata Consultancy Services (TCS) has worked alongside Juniper Networks, a leader in secure, AI-driven networks, to successfully roll out a new service platform to deliver superior experiences to its customers and partners.

As part of its vision to deliver experience-first services, Juniper is transforming its digital support tools to simplify experiences for IT and operations teams running networks. As part of this strategy, Juniper Networks chose TCS, their trusted transformation advisor, to digitally reimagine customer service experiences and make them intelligent, personalized, and easy-to-use for its customers across various industries.

TCS leveraged its deep contextual knowledge of Juniper’s business and extensive experience in the networking industry and 'Web-First' customer service frameworks, to design and deliver a new Customer Experience Center platform that enables seamless, consistent, and real-time omnichannel experiences.

TCS is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years.