Tata Consultancy Services Ltd.

Tata Consultancy Services (TCS) has been ranked number one for customer satisfaction in the Netherlands, in an independent survey of CxOs from top IT spending organizations by Whitelane Research.

Whitelane Research’s 2021/ 2022 IT Sourcing Study is based on responses from 210 CIOs and senior decision makers across the Netherlands. The research investigated over 430 unique IT sourcing relationships to assess service providers on nine Key Performance Indicators (KPIs), including service delivery, relationship, commercial and transformation.

TCS has achieved the top position in customer satisfaction for the sixth consecutive year, with an overall satisfaction score of 86 percent compared to the industry average of 76 percent, and scoring 6 percent higher than the nearest competitor.

TCS is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years.