Tata Consultancy Services Ltd.

Tata Consultancy Services (TCS) has been selected as a strategic partner by the Financial Ombudsman Service (Ombudsman) to accelerate its digital transformation. Operating within the UK public services sector, the Ombudsman provides free and easy-to-use services that help resolve complaints between consumers, small businesses, and financial services businesses. The Ombudsman has partnered with TCS to enhance and futureproof its digital services capabilities, to help achieve its goal of preventing complaints and unfairness, and for better serving and supporting its customers.

Leveraging its PACE innovation ecosystem, TCS will design and implement a new greenfield Digital Customer Portal that will significantly improve the experience for complainants and respondents. TCS will also develop and maintain a complaint management and reporting system to enhance the Ombudsman’s public service offering and organisation performance.

TCS is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years.