Tata Consultancy Services Ltd.

Tata Consultancy Services (TCS) has helped Marks and Spencer (M&S) digitally transform its HR function and align its future business goals and HR strategies to deliver a modern, digital employee experience. Having embarked on a digital-first journey, M&S was looking to adopt innovative technology solutions to enable simpler and harmonised business operations and HR processes, and offer world-class employee experiences.

TCS has been a strategic partner to M&S for over a decade and has played a key role in numerous business-critical technology and transformation programmes. The retail giant chose TCS to drive its HR transformation journey as well. TCS consultants leveraged their deep contextual and functional expertise to design business processes and experiences aligned to the needs and expectations of today’s workforce. Using those blueprints, the team built a modern, flexible, and scalable cloud-based solution using the Oracle HCM suite.

As part of the programme, TCS migrated 27 million records of M&S employees working across 1,450 locations in the UK, and enabled seamless, secure data connects across the landscape. The transformative solution empowers the workforce with anytime, anywhere, intuitive self-service capabilities, improving the overall experience. This allows HR operations teams to focus on other value-adding activities, driving up their productivity. TCS’ solution has enhanced operational resilience and business agility, and equipped M&S to manage its growth.

TCS is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years.