Infosys Ltd.

Infosys is currently trading at Rs. 2807.00, up by 18.15 points or 0.65% from its previous closing of Rs. 2788.85 on the BSE.

The scrip opened at Rs. 2805.25 and has touched a high and low of Rs. 2813.90 and Rs. 2805.00 respectively. So far 9,092 shares were traded on the counter.

The BSE group 'A' stock of face value Rs. 5 has touched a 52 week high of Rs. 2990.00 and a 52 week low of Rs. 2101.65.

The current market cap of the company is Rs. 1,61,188.00 crore.

The promoters holding in the company stood at 16.04% while Institutions and Non-Institutions held 59.25% and 14.54% respectively.

Infosys has launched AssistEdge, a unique product that transforms contact centers to deliver an integrated and seamless cross-channel experience to its customers. The product's distinctive context-passing capability, patented self-care technology and intuitive dashboard helps enhance customer experience and boost agent productivity, both of which are persistent challenges for the call center industry.

Using an innovative context-passing capability, AssistEdge integrates the customer history from various channels and presents it to a call center agent within a single window dashboard. This distinct capability enables faster query resolution and helps companies significantly reduce average call handling time.

AssistEdge empowers customers to resolve issues by themselves through a powerful self-care engine. Equipped with interactive text, visual and video troubleshooting mechanisms, it also offers recommendations from relevant social forums and communities for peer-to-peer assistance. This helps significantly reduce contact center call volumes.

AssistEdge incorporates an intelligent routing algorithm which analyzes and directs queries requiring expert assistance, in real-time, to the right expert based on parameters such as skill, geography, priority, and workload. This aids faster call resolution, along with a better understanding of customer's interaction history and social preferences, creating opportunities for greater cross-sell and up-sell.