Tata Motors Passenger Vehicles Ltd.

Tata Motors has launched ‘Tata Motors Service', a comprehensive and renewed customer service programme to further enhance its customer service levels, backed by technology, strong dealer network and consumer insights. The company is unveiling the new brand identity for its Service programme.

Meanwhile, the company has also rolled-out 11 distinctive service offerings, under the three brand promises of Responsive, Reliable and Best Value Service across the company's nationwide service network of over 800 Service centres, spread across 500 cities and towns.

Tata Motors Service has introduced an innovative Biometric and RFID-based real-time tracking system of vehicles, called the 'Vehicle Tracking and Bay Scheduling' (V-TABS), to provide live information regarding the location and status of vehicles while at the dealer workshop. This high-tech tool will enable customers to keep track on the progress of their vehicles through various stages at the workshop and also significantly improve workshop productivity.

Tata Motors is India's largest automobile company, with consolidated revenues of Rs 1, 88,818 crores ($34.7 billion) in 2012-13. Through subsidiaries and associate companies, Tata Motors has operations in the UK, South Korea, Thailand, Spain, South Africa and Indonesia.