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Zomato launches AI-backed customer support platform ‘Nugget’

Date: 18-02-2025

Zomato has launched Nugget, an artificial intelligence (AI)-native, no-code customer support platform. Nugget helps businesses scale support effortlessly - highly customizable, low-cost, no dev team needed. Built over 3 years as an internal tool, Nugget now powers 15M+ support interactions/month for Zomato, Blinkit & Hyperpure. Nugget is the first product from Zomato Labs.  

Zomato is an Indian multinational restaurant aggregator and food delivery company which provides information, menus and user-reviews of restaurants as well as food delivery options from partner restaurants in select cities.