Coforge Ltd.

Coforge has successfully implemented ServiceNow’s AI-powered Financial Services Operations (FSO) Dispute Management module. This initiative builds upon the recent introduction of the Generative AI Center of Excellence by Coforge and ServiceNow, which combines Coforge’s AI framework with ServiceNow’s AI capabilities to drive innovation. Transaction disputes remain one of the most operationally intensive and customer-sensitive processes in the Financial Services industry. ServiceNow’s FSO Disputes Management solution brings automation, transparency, and compliance at scale-enabling financial institutions to modernize and streamline their dispute resolution workflows.

This strategic collaboration highlights Coforge’s deep domain expertise in financial and banking operations, a strong understanding of regulatory and business complexities, and a proven track record in successfully implementing ServiceNow’s FSO Dispute Management module. The module also harnesses the power of AI and generative AI to further enhance its capabilities. AI-driven features, such as case summarization and real-time analytics, enable faster and more accurate dispute resolutions. This advanced technology not only improves operational efficiency but also ensures superior customer experience by providing timely and precise responses.

Coforge (Formerly known as NIIT Technologies) is a leading global IT solutions organization, enabling its clients to transform at intersect of unparalleled domain expertise and emerging technologies to achieve real-world business impact.