Happiest Minds Technologies Ltd.

Happiest Minds Technologies has successfully deployed its Agentic AI solution with Intelligent Document Processing (IDP) at MUA Insurance Acceptances, South Africa. The implementation has transformed MUA’s high-volume claims and policy email operations by automating the intake and routing of messages and attachments like PDFs, scanned forms, and images received in shared Outlook inboxes. Using GenAI-based classification and smart workflow orchestration, each email is automatically sent to the right claims adjudicator or underwriter based on expertise, workload, and availability.

MUA now records 99.5% accuracy in email and document classification, while reducing token processing costs compared to traditional GenAI models. The system has improved adjudication speed, lowered manual effort, and helped the team focus on higher-value work, all while maintaining security and compliance. This success marks another milestone in Happiest Minds’ journey to help insurers adopt AI-powered automation and build future-ready, high-performance operations.

Happiest Minds Technologies is a Mindful IT Company, enables digital transformation forenterprises and technology providers by delivering seamless customerexperiences, business efficiency and actionable insights.