Tata Steel Ltd.

Tata Steel’s 100% subsidiary - Jamshedpur Utilities & Services Company (Jusco), has bagged best practice award for ‘customer service and complaint management in water distribution’ instituted by the Indian Utility Knowledge and Networking Forum (IUKAN), on February 13, 2014, at the 2nd annual conference of IUKAN at New Delhi.  This is yet another achievement for team Jusco in the area of customer service and complaint management.

Jusco has already won the national award for customer service and complaint management in 2009, and the award was given away by the then President of India, Pratibha Patil, at New Delhi. Since then Jusco has won many awards in the area of water distribution, power distribution and infrastructure management as well.

Best practice nominations were received from across utility service providers and public and private utilities. Companies who participated include leading public utilities such as MSEDCL, Bescom, DGVCL, Mysore City Corporation, Vadodara Municipal Corporation, PGVCL, UGVCL and private utilities such as BSES Rajdhani, BSES Yamuna, CESC, NPCL, Jusco, Enzen, GTL, MVV Water Utility, Tata Power Company, Tata Power Delhi Distribution, Reliance Infrastructure, Wesco and Orange City Water.

Tata Steel, the flagship company of the Tata group is the first integrated steel plant in Asia and is now the world’s second most geographically diversified steel producer and a Fortune 500 Company.