Firstsource Solutions’ USA arm will be opening a new call center in Louisville. The project, which will provide management solutions to telecommunications and media companies, will result in more than 300 full-time jobs and a $1.2 million investment.
It will operate inside a 44,000-square-foot facility on Commerce Crossing Drive in southern Jefferson County. The center will enhance and strengthen the company’s nationwide customer management services. Hiring will begin in the next few months. The company has two existing operations in Louisville.
Firstsource has a significant presence in North America with more than a dozen sites and 3,500 employees. The company caters to clients in the health care, telecom and media, banking, financial and insurance industries by offering services in the customer management, collections, data and transaction processing.