Wipro, a leading global information technology, consulting and outsourcing company, has jointly won the Global Telecoms Business (GTB) Innovation award for a successful engagement with its customer, TalkTalk Group, an UK-based telecom major.
GTB is a leading European publication that covers the telecom industry and the GTB awards recognize some of the most innovative work being done around the world and projects that involve a telecom operator and a partner, working together.
Both the companies were jointly recognized for their innovative partnership. This focused on churn management and reducing customer complaints. Wipro’s in-house tool was used to help effectively manage high-risk customers. The partnership helped TalkTalk Group support an improvement in churn and reduce customer complaints through operational excellence and analytics used by Wipro.