Firstsource bags $100 mn outsourcing deal from Barclays

01 Oct 2010 Evaluate

BPO firm Firstsource Solutions has bagged a five-year outsourcing contract worth up to $100 million from the UK-based banking major Barclay Plc's unit Barclayscard. The deal involves management of Barclay card's credit card and consumer lending business.

 

Firstsource will manage the majority of the services currently provided by the Teesside centre as well as related payment servicing team located in Wavertree, Merseyside. The partnership is part of Barclaycard's ongoing programme of improving business efficiency and providing a quality service to customers.

 

In February 2008, Firstsource signed a five-year outsourcing agreement with Barclays US credit card business. Under the term of agreement, Firstsource is managing and operating Barclay's operations centre in Colorado Springs, which includes providing customer care and collection's support to Barclays US cardholders.

 

Firstsource earns 24 per cent of its global revenues from the financial services sector, providing an extensive range of back-office, customer management and collections services. Barclaycard, part of Barclays Global Retail Banking division, is a leading global payment business, which helps consumers, retailers and businesses to make and accept payments flexibly, and to access short-term credit when needed.

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