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HGS wins contracts for Multi-Channel Consumer Care Services in UK and USA Markets

16 Oct 2014

Hinduja Global Solutions (HGS) has secured contracts with leading CPG and Consumer Electronic Companies in the UK and USA markets respectively to provide unified consumer engagement services for their products and services.

Firstly, the UK based CPG Company known for its Early Life Nutrition, Waters and Fresh Dairy Products has collaborated with HGS for multi-channel service that will be delivered over voice, email and web chat with plans to introduce video chatting capabilities in the future. The service will be delivered from a 30 seat HGS Interaction Center located in West London, UK. HGS will provide domain experts for the Early Life Nutrition business including qualified midwives and nutritionists. As part of the service, HGS will also handle complaint management and late night support for the Early Life Nutrition line.

Secondly, a global Consumer Electronic Company headquartered in Japan has awarded HGS USA the contract for launching a Consumer on line Self-Help Portal. In January 2014, HGS launched a very successful multi-channel technical help desk solution for the Consumer Electronic Company out of HGS’s state-of-the-art facility located in Alabang, Philippines. Based on the merits of continued high performance, HGS is now designing, building and managing their new Consumer Self-help Portal providing videos, automated chat, Live Chat and Click to Talk channels which are all part of the HGS Unified Consumer Interaction Services. Additionally, Consumer Electronic Company is launching a new product offering soon and has asked HGS to help them prepare a multi-channel (Service and Sales) contact center program for these new products, services and accessories and will require additional FTE’s and automation.

Hinduja Global Solutions, a part of the multi-billion dollar conglomerate ? Hinduja Group, excels in providing outsourcing solutions that include Back Office Processing, Contact Center services and customized ITES solutions to its global clientele comprising several Fortune 500 Companies.

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