Wipro, a leading global information technology, consulting and business process services company, has assisted SRL Diagnostics transform its customer care operations by providing successful customer experiences across multiple communication channels leveraging Oracle Service Cloud.
SRL Diagnostics, one of India's largest pathology lab networks with 12 reference labs, 4 Centers of Excellence and 281 network laboratories, explored several solutions to improve their existing customer service experience and eventually decided to implement a Customer Relationship Management (CRM) application for its customer care department.
SRL partnered with Wipro considering Wipro's ability to provide full spectrum of services around Oracle Service Cloud which include system integration, change management, and application support. Wipro successfully deployed the Oracle Service Cloud, delivering an enhanced and virtually seamless experience across various touch-points for SRL's customers.
Wipro is a leading provider of analytics and information management solutions - enabling customers to derive actionable business insights from data to drive growth, enhance cost management and strengthen risk management.
Company Name | CMP |
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TCS | 3895.85 |
Infosys | 1425.15 |
HCL Tech. | 1316.25 |
Wipro | 451.35 |
Tech Mahindra | 1262.40 |
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