Infosys helps FPWC improve customer experience

05 Nov 2014

Infosys, a leader in consulting, technology, outsourcing and next generation services, is helping Fayetteville Public Works Commission (FPWC) become more customer centric, operationally efficient, agile and smart grid ready. The Public Works Commission of the City of Fayetteville, NC, provides electric, water and wastewater services to over 113,000 customers in the Fayetteville, NC area. The 35th largest municipal electric system in the United States, PWC has over 600 employees and its assets exceeded $1 billion in fiscal year 2013.

The two-year transformation program saw Infosys overhauling FPWC’s core ERP business processes and implementing Oracle software platforms along with the Infosys Customer Self-Service Energy Manager (CSEM) solution. Infosys CSEM, which is part of the Infosys Smart Grid Suite of products, helps utilities enhance customer experience through self-service and manage usage through adoption of energy efficient programs. The transformation program covered critical functions across FPWC including customer service, finance, human resources, supply chain, work management and field services.

Infosys is a global leader in consulting, technology and outsourcing solutions.The company enables clients, in more than 30 countries, to stay a step ahead of emerging business trends and outperform the competition.

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