Firstsource Solutions’ partnership with giffgaff has been awarded Telecommunications, Utilities and High-Tech Outsourcing Project of the Year at the National Outsourcing Association (NOA) Awards 2014. This is a fifth award in a row for partnership. The award recognizes best practice in outsourcing projects, and reward buyers, suppliers, advisors and destinations.
This award represents more industry recognition for the partnership, following on from their securing both Best Outsourced Customer Service Team and Best Business Process Outsourcing Team at the NOA Outsourcing Professional Awards in September. They also enjoyed earlier acclaim in June when they were awarded the Outsourcing Partnership of the Year in the European Call Centre & Customer Service Awards 2014 (ECCCSA) and the Outsourcing Center’s Outsourcing Excellence Award 2013 for Best Business Process, presented in Texas in May last year.
Firstsource Solutions is a global provider of customized BPO (Business Process Outsourcing) services to the Banking & Financial Services, Insurance, Telecommunications, Media and Publishing and Healthcare sectors.