HCL Tech signs pact with Washington Gas to modernize customer service

09 Dec 2014

HCL Technologies, a leading global IT services company has signed an agreement with Washington Gas, which distributes natural gas to about 1.1 million residential, commercial and industrial customers in the District of Columbia, Maryland and Virginia. Washington Gas is a subsidiary of WGL Holdings, Inc., a public utility holding company based in Washington, D.C.

HCL has been engaged to perform an application modernization for Washington Gas’ legacy mainframe customer care and billing software, leveraging HCL’s customer engagement expertise.

The company will provide Washington Gas with functional and technical deployment of SAP’s customer relationship and billing software, ClickSoftware Workforce Scheduling and Optimization, and SAP’s Mobile Work Manager application services, and hosting of non-production servers on the Microsoft Azure cloud platform.

With HCL’s assistance, Washington Gas will replace a decades-old mainframe billing solution, along with its scheduling and dispatch mobile workforce solution, with a single, integrated and more efficient platform. The new solution is expected to help reduce integration complexity across the company’s billing and customer service IT applications. It will also enhance call center and field operations processes, while giving the company improved control and reconciliation of utility billing. The engagement period with HCL is for 30 months.

HCL Technologies is a leading global IT services company working with clients in the areas that impact and redefine the core of their businesses. HCL leverages its extensive global offshore infrastructure and network of offices in 31countries to provide holistic, multi-service delivery in key industry verticals including Financial Services, Manufacturing, Consumer Services, Public Services and Healthcare & Life sciences.

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