Firstsource Solutions enters into an agreement with WorkFlex

15 Jan 2015

Firstsource Solutions (FSL), a global provider of customized Business Process Management (BPM) services, has entered into an agreement with WorkFlex Solutions LLC, the industry leader in Intelligent Intraday Automation solutions for contact centers. The agreement is to deploy the WorkFlex Manager suite of software products for Firstsource clients.

The WorkFlex Manager Suite automates manual intraday staffing and real-time active performance management processes to improve productivity and optimize interval-level intraday performance.

Firstsource Solutions is a global provider of customized BPO (Business Process Outsourcing) services to the Banking & Financial Services, Insurance, Telecommunications, Media and Publishing and Healthcare sectors.

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