Three Ireland and Tech Mahindra have opened a customer service centre in Waterford. Tech Mahindra currently provides customer care services for Three’s consumer customers as well as various back office services. The new centre in Waterford will bolster Three’s operations and help deliver market-leading support and services to its customers.
Tech Mahindra, a specialist in digital transformation, consulting and business re-engineering solutions, has set up the centre with the vision to strategically position presence in Ireland with a prime focus on the telecommunications, financial services, energy, utilities and pharmaceutical sectors. The company plans to leverage the skills and talent pool available in Ireland to grow its business across these sectors in the region.
This deal with Three Ireland is strategically placed to help Tech Mahindra grow its market share in Ireland, servicing not only Irish customers but enabling its global partners and customers to see the value of this Centre, its growth potential and the value which this location will bring.
Tech Mahindra is a leading provider of solutions and services to the telecommunications industry with a majority stake owned by Mahindra & Mahindra. The company, since 2002 has operations in China with offices in Beijing, Shanghai, Nanjing and Guangzhou.