Reliance Communications inks technology overhaul deal with Avaya: Report

06 Feb 2015 Evaluate

Reliance Communications (RCom), the country's fourth-biggest mobile phone operator, has reportedly signed a multi-million dollar deal with communication solutions provider Avaya for technology overhaul of its business process outsourcing centers. The transaction of the deal is likely to be in the range of Rs 450-500 crore. Under the terms of the deal, Avaya will transform Reliance Communications' existing call centre operations to digitally-enable customer engagement. 

Avaya will modernise tools, processes and best practices resulting in operational efficiencies by managing cost through consolidation. It would implement and manage the new call center technology for the next five years. Avaya’s R&D lab develops a large number of the solutions that RCom is investing in.

Reliance Communications is India’s foremost and truly integrated telecommunications service provider. The company, with a customer base of about 150 million, including over 2.5 million individual overseas retail customers, ranks among the Top 4 Telecom companies in the world by number of customers in a single country.

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