IT-BPO sector revenues to cross $101 bn in FY’12: NASSCOM

09 Feb 2012 Evaluate

Inspite of the gloomy global business environment, the year 2011-12 characterizes a landmark year for the IT-BPO Industry in India, according to National Association of Software and Services Companies (NASSOCM). Aggregate revenue for the Indian IT-BPO sector is estimated to cross $101 billion in 2011-2012. Exports for the sector have grown by 16.3% to $69 billion.

However for FY13, the export revenues are expected to grow at a slightly lower pace by 11-14% while the domestic revenues will grow by 13-16%. For the last couple of years the domestic market has been growing faster than the exports sector and is likely to continue to be a key thrust area for the industry.

According to NASSCOM, the industry has been able to maintain its growth trajectory inspite of the global environment on the back of its ability to innovate and deliver differently. IT-BPO firms have matured from being service providers to strategic partners to their customers. More importantly, the industry is currently expanding into newer geographies and verticals where the growth is 1.4 times that in the mature markets.

India has retained its number one position as the world’s leading sourcing location for IT-BPO services, despite the rise of several alternative sourcing locations. Global sourcing has increased to 58% in 2011 from 55% in 2010. India-based resources are estimated to account for about 60-70% of the offshore delivery capacities across the leading multinational IT-BPO players. For the year ahead, global technology spending is estimated at 4.5% and global sourcing is expected to be a major driver of technology spending.

NASSCOM estimates for FY’12-13 factors in the uncertain economic environment with delayed decision making and differentiated growth across the industry sectors and companies. The outlook is expected to be revisited later in the year when more data is available. 

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