In a bid to improve customer engagement, Reliance Communications (RCom) is reportedly in final stage discussion with US solutions provider Avaya for a deal to deploy video teller machines across group businesses.
The objective is to consolidate the services of the Anil Dhirubhai Ambani group into a single, self-service, fully integrated, video-enabled branch kiosk. With the kiosks, the group’s services will be accessible from a single point. It will connect customers with the call centre and showcase new products and services to them.
RCom is India’s foremost and truly integrated telecommunications service provider. The company, with a customer base of about 150 million, including over 2.5 million individual overseas retail customers, ranks among the Top 4 Telecom companies in the world by number of customers in a single country.
