Tech Mahindra, a specialist in digital transformation, consulting and business re-engineering solutions and MDS, a leading provider of real-time charging, billing and customer management solutions have entered into strategic global alliance and have confirmed that iD, the new MVNO from Dixons Carphone announced in April, is the first joint client win of this alliance.
Tech Mahindra has implemented the leading billing and customer management solution of MDS and will manage the entire services infrastructure for Dixons Carphone iD which will operate on the Three network. With a set of market-leading introductory offers aimed at resolving common customer frustrations, iD will give mobile users better contract flexibility, greater access to free data roaming and the best value 4G service available in the UK.
The proven expertise of Tech Mahindra and MDS in launching MVNOs and helping them grow, combined with Three's high-profile data network, gives Dixons Carphone a unique advantage over its competitors. The joint solution enables Dixons Carphone to enter the competitive 4G digital services marketplace with compelling propositions which can be rapidly offered, thanks to a dynamically configurable platform. Tech Mahindra and MDS will enable Dixons Carphone to fundamentally change the nature of the relationship with its consumers through their differentiated propositions.
The joint solution combines strengths from both organisations. While Tech Mahindra specialises in telecom systems integration and operations that enriches the features and improve time to market for operators' products and solutions, MDS has a solid history enabling digital service providers to differentiate their offering as an MVNO. When combined, the solution takes care of the entire revenue and customer management infrastructure.