HGS achieves recognition at 2015 EMEA Contact Center World Awards

26 Jun 2015 Evaluate

HGS Europe, a subsidiary of Hinduja Global Solutions (HGS), dominated the EMEA finals of Contact Center World, bringing home trophies for ‘Best Large Contact Center’ (Gold), ‘Best in Customer Service’ (Gold), and ‘Best Outsourcing Partnership’ (Silver), along with a host of individual recognitions for its employees across Europe. For Third Consecutive Year, HGS Achieves Recognition at 2015 EMEA Contact Center World Awards. In total, the company secured an unprecedented eight wins in key categories at the Awards Gala function held in London on June 11.

HGS’s longstanding partnerships with Kimberly Clark and Unilever won recognitions for ‘Best in Customer Service’ and ‘Best Outsourcing Partnership,’ respectively, while it’s contact centre in Preston, UK retained the title of ‘Best Large Outsourced Contact Center’ for the third consecutive year, for its Retention & Loyalty program for UK-based TalkTalk telecom. HGS’s UK employees also won several accolades, including Best Contact Center Sales Professional (Liz Norris), Best Contact Center Trainer (Daniel Pilling), Best Customer Service Professional (Stacey Baldwin), Best Sales Manager (Matt Zygadllo), and Best Client Services Manager (James Bowdidge).

Hinduja Global Solutions, a part of the multi-billion dollar conglomerate ? Hinduja Group, excels in providing outsourcing solutions that include Back Office Processing, Contact Center services and customized ITES solutions to its global clientele comprising several Fortune 500 Companies.

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