Hinduja Global Solutions (HGS) has been recognized as a ‘Leader’ in the NelsonHall Vendor Evaluation and Assessment Tool (NEAT) for Customer Management Services (CMS) in Healthcare under both Payer and Provider categories. NelsonHall recognized HGS as a ‘Leader’ in various market segments, which include Payer Capability, Payer Back Office Capability, Payer Cost Reduction Capability, and Provider Capability. This acknowledgement is a result of HGS’s ability to effectively manage its clients’ service spectrum and cost of delivery while positively impacting the health of their consumers. HGS has transitioned effectively from managing transactions to impacting outcomes in payer sales by supporting claims administration, claims eligibility, and financial recovery eliminating fraud, waste and abuse.
The NelsonHall report provides an insight into HGS’s key offerings, strategies, and strengths, including the company’s strategy of consumer care management. By looking at how its clients’ customers engage with them, HGS is creating holistic solutions to enhance customer experience.
Hinduja Global Solutions, a part of the multi-billion dollar conglomerate ? Hinduja Group, excels in providing outsourcing solutions that include Back Office Processing, Contact Center services and customized ITES solutions to its global clientele comprising several Fortune 500 Companies.