HCL Technologies, SAP to develop enhanced customer self-service options for utilities

09 Jul 2015

HCL Technologies, a leading global IT services provider, is working with SAP as a key partner on the development of multichannel customer self-services for utilities. The SAP Multichannel Foundation for Utilities and Public Sector software allows utility companies to interact with their customers through different communication channels - including the Web (online self-services), mobile and social networks - via a set of standardized and reusable Open Data Protocol (OData) services that are used by end-user applications to access data and processes.

The software is pre-integrated with the SAP Customer Relationship Management and Billing for Utilities package, and allows SAP and its partners to develop and offer customer-facing self-service applications at a low cost.

HCL Technologies is a leading global IT services company working with clients in the areas that impact and redefine the core of their businesses.



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