Malaysia Airlines (MAS) and TATA Consultancy Services (TCS) has sealed a five year contract for end-to-end IT infrastructure Services. The partnership is the part of MAS' strategic IT outsourcing programme to transform the airline's IT operations, as part of MAS' Business Transformation Plan (BTP2) to deliver seamless internal customer experience.
One of the key initiatives include fine-tuning MAS’ IT outsourcing strategy to deliver the required business results at lower cost. The proven track record of TCS with other leading global airlines made them a logical choice to be partner of MAS.
TCS will undertake IT infrastructure management of MAS' data centers, IT networks and IT security, TCS will also set up an ITIL V3 compliant service management organization under a unique 'Build, Operate and Transfer’ methodology for MAS.