HGS Europe, a subsidiary of Hinduja Global Solutions (HGS), a leading Business Process Management company, is creating 500 new jobs across its Preston and Selkirk operations. The company has launched a large-scale recruitment campaign to attract local candidates looking for roles in the customer service industry.
The Company has seen strong organic growth, supported by new business wins and technological enhancements, which capitalise on self-help solutions, business analytics and robotic automation processes, allowing it to deliver enhanced services at a lower cost to clients.
HGS’s centre in Preston is a three time winner of ‘Best Large Contact Centre’ at the Contact Center World Awards. It currently employs over 400 full time employees, delivering industry leading Customer Service and Loyalty programmes for TalkTalk telecom. HGS’s Selkirk centre on the Scottish borders is home to a range of customer support campaigns for clients including Quadrant Subscription Services, Lloyds Banking and Astra Zeneca.
HGS is a leader in optimizing the customer experience and helping its clients to become more competitive. The company provides a full suite of business process management (BPM) services from consumer interaction solutions to platform based back office services and digital enablement solutions.
