HGS rises on launching new customer experience solution in U.S.

Hinduja Global Solutions is currently trading at Rs. 448.00, up by 3.30 points or 0.74% from its previous closing of Rs. 444.70 on the BSE.

The scrip opened at Rs. 440.00 and has touched a high and low of Rs. 449.50 and Rs. 440.00 respectively. So far 560 shares were traded on the counter.

The BSE group 'B' stock of face value Rs. 10 has touched a 52 week high of Rs. 724.90 on 01-Oct-2014 and a 52 week low of Rs. 407.40 on 25-Aug-2015.

Last one week high and low of the scrip stood at Rs. 455.00 and Rs. 430.00 respectively. The current market cap of the company is Rs. 931.62 crore.

The promoters holding in the company stood at 67.71% while Institutions and Non-Institutions held 17.25% and 15.04% respectively.

Hinduja Global Solutions (HGS), a leading Business Process Management company, has launched a Digital Natural Assist (DNA), a unified customer experience platform that helps companies streamline their customer service communications across all channels in the US market. DNA has already been successfully proven in the UK, saving companies time and money by helping customers easily access information they need, often on their own. 

HGS’s DNA enables real-time personalized consumer connections that are unified across the brand, regardless of what channel a customer prefers at a particular moment to resolve their issue. If a customer goes online to Google search, gets an FAQ page, does an auto chat, engages with an agent online, goes to the community page, or picks up a phone to make a call, DNA enables the same answer to be easily accessed while on the go.

DNA was successfully used by U.K. Visas and Immigration to intelligently assist more than 2 million visitors to the online visa portal developed by HGS that pushed relevant information to them even before the first point of contact. DNA also made it possible to consolidate 32 disparate visa enquiry services into one centralized solution, providing consistent and reliable information to applicants while reducing average handling time by 58 percent, raising customer satisfaction by 20 percent, and reducing costs.

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. The company provides a full suite of business process management (BPM) services from consumer interaction solutions to platform based back office services and digital enablement solutions.