HGS’ arm wins key customer service contract with Student Loans Company

19 Nov 2015 Evaluate

Hinduja Global Solutions’ (HGS) subsidiary HGS UK has won a new contract with the Student Loans Company, to provide contact centre support for students applying for financial support to progress into higher education.

The contact centre will deliver its service through a two-tiered model with the Tier 1 team handling front line enquiries constituting 95% of the call volumes. The Tier 2 team will comprise of longer tenured, experienced customer service staff, dedicated to coaching and educating agents on Student Loans products and system usage. The new contact centre will commence operation in December 2015.

Hinduja Global Solutions, a part of the multi-billion dollar conglomerate ? Hinduja Group, excels in providing outsourcing solutions that include Back Office Processing, Contact Center services and customized ITES solutions to its global clientele comprising several Fortune 500 Companies.

Hinduja Global Soln. Share Price

444.05 0.10 (0.02%)
30-Dec-2025 16:59 View Price Chart
Peers
Company Name CMP
eClerx Services 4473.25
Info Edge 1336.55
Firstsource Solution 328.10
Affle 3i 1772.90
Hinduja Global Soln. 444.05
View more..
Register Now to get our Free Newsletter & much more!

© 2025 The Alchemists Ark Pvt. Ltd. All rights reserved. MoneyWorks4Me ® is a registered trademark of The Alchemists Ark Pvt. Ltd.

×