Hinduja Global Solutions (HGS), a global leader in business process management, has added to its award tally with wins in the global finals of the 2015 Contact Center World (CCW) Awards. HGS took home accolades for its best-in-class customer care solutions across several award categories viz. best large center (Gold -- HGS Preston UK), best customer service for small center (Gold -- HGS Chiswick UK), best medium outsourced contact center (Silver -- HGS Canada) and best outsourcing partnership (Silver -- HGS USA).
HGS UK won gold for the third consecutive year for delivering outstanding solutions to key customers Talk Talk and Fleur Telecom and for its customer service delivery for client KimberlyClark. HGS USA won for optimizing the customer experience and outsourcing relationship with one of the largest consumer electronics companies. HGS Canada’s recognition was based on improving a Net Promoter Score strategy for a major financial services client.
Hinduja Global Solutions, a part of the multi-billion dollar conglomerate ? Hinduja Group, excels in providing outsourcing solutions that include Back Office Processing, Contact Center services and customized ITES solutions to its global clientele comprising several Fortune 500 Companies.
| Company Name | CMP |
|---|---|
| eClerx Services | 1631.05 |
| Info Edge | 1054.50 |
| Firstsource Solution | 239.25 |
| Affle 3i | 1468.10 |
| Hinduja Global Soln. | 426.90 |
| View more.. | |
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