Hinduja Global Solutions (HGS) has been featured as a Leader in the NelsonHall Vendor Evaluation and Assessment Tool (NEAT) for Customer Management Services in the High Tech sector, with specific focus on cost reduction. HGS’ ranking is based on its ability to deliver immediate benefits to clients as well as meet their future requirements by reducing costs and evolving the customer experience.
According to NelsonHall analysts, the company’s strengths include its proprietary platform for multichannel sales and support, ability to integrate and manage customer service and high level of experience in supporting warranty registrations. The NelsonHall report examined HGS’ key offerings, strategies, and strengths in customer management services.
Hinduja Global Solutions, a part of the multi-billion dollar conglomerate ? Hinduja Group, excels in providing outsourcing solutions that include Back Office Processing, Contact Center services and customized ITES solutions to its global clientele comprising several Fortune 500 Companies.