HCL Technologies, a leading global IT services provider, has entered into a new IT Infrastructure partnership with Alstom, a world leader in the supply of the most complete range of systems, equipment and services in the railway sector. HCL will leverage its IT infrastructure capabilities to provide workplace engineering services, roll out PC as a Service (PCaaS) for 30,000 users worldwide and will enable local end-user support services across 360 locations in 62 countries.
Additionally, HCL will establish a multi lingual global service desk offering support for Alstom in 11 languages including more than 50% French speaking users. These services will be delivered by leveraging HCL’s three global delivery centers located in Poland, Brazil and India.
As part of this partnership, HCL will also set up the organization’s Services Integration and Management (SIAM) function from conception, enabling Alstom to achieve ‘multi sourcing service integration’.
HCL Technologies is a leading global IT services company working with clients in the areas that impact and redefine the core of their businesses.
