Infosys Public Services (IPS), a North America-based subsidiary of global consulting, technology and next-generation services company Infosys, and the Ministry of Transportation Ontario (MTO), Canada, have successfully implemented a complex new carrier registration, licensing and performance monitoring system in the province.
With this implementation, Ontario becomes one of the first jurisdictions in North America to have a truly integrated carrier registration and performance monitoring solution built on a one-client, one-record model. This is also the first implementation of Infosys Public Services’ new motor vehicle administrators licensing and registration solution. With 37% of Canadian citizens living in Ontario, this most populous province represents a high volume jurisdiction for proving the functionality and performance of the solution.
Infosys Public Services implemented the new solution while maintaining the integrity of the Ministry’s policies and procedures, and with minimal interruption to service. Infosys Public Services took a three-pillar approach to this modernization, focusing on business performance, technology modernization and business modernization. The result is an agile solution which required minimal customization and provides a 360-degree view of the customer.