TCS releases new module for its DS&S Group’s CI&I Solution for Retail Banks

23 May 2016 Evaluate

Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions organization, has released a new module for its Digital Software & Solutions (DS&S) Group’s Customer Insights & Intelligence (CI&I) Solution for Retail Banks. The new software release features an operational analytics module that enables retail banks to understand in real-time how the product fulfillment process for consumer banking operations impacts multiple departmental touch points, and provides recommendations on operational processes to better serve their customers.

TCS’ CI&I Solution for Retail Banks features a unified set of data models and out-of-the-box KPIs that address key business issues relevant to the banking industry. The configurable solution requires little customization effort and thereby accelerates business value in the shortest possible time. It is architected to provide highly flexible delivery options and ease of integration, delivering real-time customer insights across all customer channels, and enabling retail banks to identify highly targeted customer offerings, while reducing operational costs.

TCS’ Customer Intelligence & Insights Solution for Retail Banks provides a future-ready, scalable platform specifically designed for banking and financial services, and is built on open source software to support all-data architecture. Augmenting the earlier software release for customer analytics, the latest module introduces operational analytics to provide actionable insights across the banking process lifecycle, including ability to identify and eliminate process bottlenecks, reduce overhead costs and proactively detect impacted customers to recommend remedial actions with real-time alerts to customer facing departments.

Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model, recognized as the benchmark of excellence in software development.

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