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HGS ginas on unveiling DigiCX Suite of services to help companies deliver optimized customer experiences

08 Jun 2016

Hinduja Global Solutions is currently trading at Rs. 405.00, up by 2.20 points or 0.55% from its previous closing of Rs. 402.80 on the BSE. 

The scrip opened at Rs. 405.00 and has touched a high and low of Rs. 406.65 and Rs. 402.00 respectively. So far 321 shares were traded on the counter.

The BSE group 'B' stock of face value Rs. 10 has touched a 52 week high of Rs. 599.50 on 10-Aug-2015 and a 52 week low of Rs. 365.00 on 29-Feb-2016.

Last one week high and low of the scrip stood at Rs. 413.45 and Rs. 398.00 respectively. The current market cap of the company is Rs. 833.31 crore.

The promoters holding in the company stood at 67.68% while Institutions and Non-Institutions held 16.16% and 16.16% respectively.

Hinduja Global Solutions (HGS) has launched DigiCX, a suite of CX (Customer Experience) services focused on transforming traditional customer experiences. DigiCX leads with self-service intelligently integrating people to help consumers ‘Get the Right Answer Fast’ at every moment of truth using analytics, automation, and artificial intelligence.

DigiCX will serve companies by incubating innovative ideas to improve customer experiences and implementing new ways to connect through a Unified Customer Experience Strategy. DigiCX enables seamless pivoting from automated to real-time agent interaction, guiding customers efficiently over a variety of channel options to the right answers to their questions.

DigiCX addresses a clear need in the market to deliver great Customer Experience with asset light services at a fraction of the cost of traditional contact center approaches. DigiCX is already improving NPS and advocacy by reducing effort, increasing revenue with personalization, being always open and automating issue resolution with integrated human assistance at key moments of truth.

HGS is a leader in optimizing the customer experience and helping clients to become more competitive. The company provides a full suite of business process management services from marketing and digital enablement services, consumer interaction services to platform enabling back office business services.

Related Hinduja Global Solutions Ltd. Links:

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2864.65 -25.80 (-0.89%) Dec 01, 15:17
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